S T A T E  O F  V E R M O N T
Department of Banking, Insurance, Securities
& Health Care Administration (BISHCA)
89 Main St.  Montpelier, VT 05620-3101    Main Phone:  802-828-3301  
Paulette J. Thabault, Commissioner

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Note: This is an archived report site. External links in archived sites are not maintained for currency, and the data is current  only for the year of the report.   Click here for the most current data available .

 

QUALITY OF CARE

PATIENT SATISFACTION

PRICING & FINANCIAL REPORTS

MAIN INDEX
For more details about
ACT 53 / Health Resources Allocation Plan  (HRAP)  

COMMENTS/QUESTIONS
Click above to send an e-mail with your inquiry or comment about the content of the BISHCA Comparative Hospital Report Card website.

NOTES ABOUT FACILITIES NOT INCLUDED IN COMPARATIVE REPORTS

Facilities below are voluntary reporters and/or have unique reporting issues and are excluded from BISHCA comparative data on this site, as follows: 

RETREAT HEALTHCARE is not included in any of the categories of comparative data. Please view the Retreat Healthcare website for pertinent data.  

VA MEDICAL CENTER is not included in the Patient Satisfaction or Pricing and Financial Report comparative data. Please view the VA Medical Center website for pertinent data.    

DARTMOUTH-HITCHCOCK
MEDICAL CENTER is not included in any categories of comparative data. 

 


DIVISION OF HEALTH CARE ADMINISTRATION

2006 BISHCA COMPARISON REPORT
 

BACKGROUND
In 2003, the Vermont Legislature passed Act 53, "An Act Relating to Hospital and Health Care System Accountability, Capital Spending, and Annual Budgets." One of the requirements of Act 53 is that Vermont hospitals publish annual hospital community reports containing information about quality, patient safety, financial health, costs for services, and other hospital characteristics. The law also requires the Department of Banking, Insurance, Securities and Health Care Administration to publish some of that same information in a comparative format on this website.

The categories of information listed on this page collectively form the Department's comparative "Act 53 Hospital Report Card."

 
 
QUALITY OF CARE
Compare hospital scores for these areas of measure:
    1. Heart Attack Care:  Link to Data

  2. Heart Failure Care:  Link to Data

  3. Pneumonia Care:  Link to Data

  4. Surgical Infection Prevention:  Link to Data

  5. Volume & Mortality for Selected Procedures:

Vermont’s Inpatient Volume and Mortality Indicators for Selected Procedures provide consumers with performance results by individual hospital for seven procedures during 2002, 2003 and 2004.  Volume refers to the number of patients who underwent the procedure at the hospital.  Volume is important because the success of certain types of procedures may be related to the number of those procedures performed at the hospital.  Mortality refers to the number of patients who underwent the procedure at a hospital and died at the same hospital.  More detailed definitions of these indicators can be found in the Technical Guide. 

 

No single source of information can be used to determine overall quality of care in a hospital.  However, the information provided can be used as a stepping stone to evaluate medical care delivered by hospitals.  Consumers should review these and other sources of information, and talk with their physicians, hospitals, family and friends, to assess where to receive care.

 

These indicators were developed by the Agency for Healthcare Research and Quality (AHRQ)These particular procedures are shown because research has demonstrated a link between the volume of the procedures and the outcome of the procedures, including mortality rates.  Vermont hospital results can be seen for the following procedures:
 
  Sub-categories:
Place cursor over question mark to see a further explanation of the category measured.		 Get Data (PDF's)
Report Period: Discharges
May-August 2005
  Esophageal Resection The esophagus is the tube that carries food from the mouth to the stomach. An esophageal resection is a surgical procedure to remove a section of the esophagus (usually because of cancer). Data
  Pancreatic Resection Pancreatic resection is a surgical procedure to remove the pancreas, the organ in the abdomen that supplies insulin and digestive enzymes. Pancreatic resections are usually performed to treat cancer. Data
  Abdominal Aortic Aneurysm Repair (AAA) An aneurysm is a defect or swelling in the wall of a weak or damaged artery. The aorta is the main artery carrying blood from the heart to the rest of the body. Aneurysms that occur in the part of the aorta within the abdomen are called abdominal aortic aneurysms. Data
  Coronary Artery Bypass Graft (CABG) A coronary artery bypass graft (CABG) is a surgical procedure to bypass clogged arteries supplying blood to the heart. A CABG may be done to reduce chest pain, prevent heart attack or to treat other heart problems caused by blockages in the coronary arteries Data
  Percutaneous Transluminal Coronary Angioplasty (PTCA) A percutaneous transluminal coronary angioplasty, also known as a balloon angioplasty, is a non-surgical procedure to open blockages in arteries that supply blood to the heart. PTCA may be done to reduce chest pain, prevent or treat heart attacks, or to treat other heart problems caused by blockages in the coronary arteries. Data
  Pediatric Heart Surgery Pediatric heart surgery includes many different types of heart surgeries performed on infants or children under the age of 18. These surgeries are performed to treat congenital heart disease or other conditions that develop before or at birth. Data
  Carotid Endarterectomy A carotid endarterectomy is a surgical procedure on the carotid arteries in the neck to remove blockage and restore adequate blood flow to the brain and reduce the chance of stroke. Data
 
PATIENT SATISFACTION
See what patients said about their experiences at Vermont hospitals.
    Categories:
(Place cursor over question mark to see a further  explanation of the category measured)

Get Data
(Click link to view PDF)
  Hospital Overall Rating           This rating averages all of the measures and gives a snapshot of how satisfied patients were with their inpatient care overall. Data
  Admissions Process This rating includes the time it took to complete the admission process and the courtesy of the admission staff. Data
  Rooms This rating includes questions about the appearance and cleanliness of the room, including temperature and noise levels, courtesy of the cleaning staff, and whether the TV and call button worked. Data
  Meals Includes the temperature and quality of food, the courtesy of the food staff, and how well a restricted diet was explained. Data
  Nurses Includes nurses' friendliness, attitude, attention to patients' needs and pain, overall skill, and how well they informed the patient. Data
  Tests and Treatments Concerns the patients' experience with hospital tests and treatments, including waiting time, courtesy and skill of staff, and concern for patient comfort. Data
  Visitors and Family Includes how well the hospital did at making visitors and family feel at ease and comfortable during the patient's stay. Data
  Physician Concerns the patient's doctor, including how much time the doctor spent with the patient, the doctor's skill, courtesy, concern for patient questions, and responsiveness to patient pain Data
  Discharge Includes whether the patient felt ready to go home and the speed of the discharge process. Data
  Personal Issues Concerns how the patient was treated as a person including concern for privacy, concern for health problems, pain control, how well emotional and spiritual needs were met, and the patient's involvement with treatment plans. Data
  Patient's Overall Assessment Concerns the patient's total in-patient experience including the hospital's cheerfulness, overall rating of care, and whether the patient would recommend the hospital to someone else. Data
  Degree of Safety Degree of safety and security felt in hospital Data
  Extent to which you were informed about all  medicines received in hospital Data
  Operating Room staff correctly identified patient and procedure prior to surgery Data
  ID badges on hospital personnel Data
 
PRICING AND FINANCIAL REPORTS
Learn about the cost of care, cost shifting, compare state averages, and check hospital financial health. 
Want additional help interpreting the financial reports? 
See also FAQ's: Pricing & Financial Data
 
              Table 1:   Pricing for Selected Services - 2005 Inpatient Admissions
  Table 2:   Selected Services - 2005 Inpatient Admissions
            Table 3:   Pricing for Selected Services - 2005 Outpatient Surgical Cases
  Table 4:   Selected Services - 2005 Outpatient Surgical Cases
  Table 5:   Pricing for Selected Services - 2006 Outpatient Diagnostic Services
            Table 6:   Budget and Financial Information - Actual 2004
            Table 7:   Budget and Financial Information - Actual 2005
            Table 8:   Budget and Financial Information - Budget 2006
            Table 9:   Cost Shift - Actual 2005
            Table 10:  Financial Health Benchmarks & Indicators - Actual 2004
            Table 11:  Financial Health Benchmarks & Indicators - Actual 2005
            Table 12:  Financial Health Benchmarks & Indicators - Budget 2006
            Table 13:  Hospital Capital Investments - Actual 2004
            Table 14:  Hospital Capital Investments - Actual 2005
            Table 15:  Hospital Capital Investments - Budget 2006
            Table 16:  Hospital Capital Investments - Capital Plans
            Table 17:  Financial Glossary
 
 

Links to BISHCA Reports by Year Comparing Hospital Data