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Vermont’s Insurance Guaranty Funds
How Vermonters are protected if an insurance company fails
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Consumer Help & Information
Insurance Division
www.vermontinsurance.info 1-800-964-1784
This page:
Consumer Advisories
Archive
Consumer Publications and Rate Surveys
Where to Direct an Inquiry for Assistance
Making a Complaint
Get Information on Licensed Companies and Individual Agents
Vermont Laws, Regulations and Bulletins
Consumer Advisories
Archive of consumer alerts
Consumer
Publications & Rate Surveys
On-line consumer publications
include: comprehensive, simply worded consumer guides
to buying different types of insurance, insurance rate surveys & comparisons (only
available for
certain lines of insurance) and other useful data.
Where to Direct an
Inquiry for Assistance:
If you require help obtaining
insurance information, have a question, a problem or a complaint about a
company, agent or a claim, you should contact one of two consumer
services sections. IMPORTANT: Within BISHCA, insurance-related
assistance is divided between two sections: The Division of Health Care
Administration handles consumer matters relating to health insurance, and
the Insurance Division handles consumer matters relating to all other
types of insurance. Click Here for
Help with Health Insurance Matters.
For help with all
types of insurance OTHER than health: The Insurance Division's Consumer
Services Section works to resolve complaints from the public in
one-on-one fashion. When warranted, staff will contact insurers to help
resolve consumer problems or disputes. The Division can provide guidance of various
types to consumers, including information about insurance rates and
products on the marketplace. To contact the Consumer Section:
- You
can call the toll-free Consumer Help Line: 1-800-964-1784
-
Or, you can use e-mail. If
you make an e-mail inquiry, please include your full name, address
and a day time telephone number for follow-up purposes. In many
cases, we will need to ask additional questions to determine how best to
help you.
E-Mail Consumer Services.
- Or, you can send a letter by mail to:
Insurance Division - Consumer Services
BISHCA
89 Main St.
Montpelier, VT 05620-3101
Making a
Complaint
- Before you make a complaint, it would be a
good idea to call the Consumer Help Line (1-800-964-1784) to discuss your
problem and determine whether a formal complaint, or some other
intervention would best solve your problem. We find that a large number of
complaints arise out of misunderstandings which may be cleared up
without taking the time and trouble to file a formal complaint. Most
companies are very cooperative about resolving consumer problems.
- To file a complaint, you can call and
request a complaint form by U.S. mail, or you can download one from this
site and send it in. Click here for
complaint form download options. When you submit a complaint,
it's very important to attach copies of any related documentation that you
have (such as a copy of a claim, a claim denial or proof of payment.)
However, if you don't have all the documents involved, don't let that stop
you from asking for help. In some cases we can obtain records directly
from insurance companies.
Get Information on Licensed Vermont
Companies and
Individual Agents (Producers)
Click here for:
Is a company or agent actively licensed in Vermont; ways to get complaint history/data for
insurance companies; get company financial data; get information about agents or brokers.
Vermont's Insurance Laws, Regulations
& Bulletins
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