File a Complaint
Complaint Form and Instructions
The Banking Division does not regulate all financial institutions. Some banks, their subsidiaries, and credit unions are regulated by other government agencies, even though they are headquartered here, or operate branches in Vermont.
If you are unsure about the appropriate regulatory authority, contact the Vermont Banking Division at BISHCA-BNKConsumer@state.vt.us or call (802) 828-3307
Related Links
National Bank complaints should be directed to Office of the Comptroller of the Currency
- Customer Assistance Group: 1-800-613-6743.
- Complaints: http://www.helpwithmybank.gov/
Federal Savings and Loan or Federal Savings Bank (F.S.B.) complaints should be directed to Office of Thrift Supervision.
- Consumer Line: 1-800-842-6929 (Northeast Region Consumer Line: 1-800-253-2181)
- Complaint e-mail: mailto:%20consumer.complaint@ots.treas.gov
Federal Credit Union complaints should be directed to National Credit Union Administration.
- Consumer Line: 1-800-775-1030 (Region 1 - Albany: 1-518-862-7400)
- Complaint e-mail: region1@ncua.gov